Ideal Restoration: The “Magical” Team You Want on Speed Dial
- Serina Calhoun
- Sep 10
- 2 min read
There’s no such thing as a “good time” for a flood, fire, or mystery mold situation. But when disaster does strike, Ideal Restoration is the team you want to call.
What started as a family carpet cleaning business over 50 years ago is now one of the Bay Area’s most trusted full-service restoration companies. Founded by Jaclyn Carpenter’s father just as the industry was taking shape in the 1970s, Ideal has grown into a powerhouse team that handles everything from water and fire recovery to trauma cleanup and biohazard mitigation.
Jaclyn grew up watching her father take moisture readings and double-check equipment, and today she runs the company with the same care and commitment he modeled. That legacy, and a genuine love of helping people, still defines the team. As Ideal spokesperson Kellie Orewiler puts it, “I like being the call you can depend on in your time of need.”
And depend on them you can. They guarantee a technician on-site within 90 minutes of your call, 24/7/365. No matter the time of day (or night), someone from their team is ready, and they’ve strategically placed warehouses across the Bay to make that possible.
Ideal Restoration is equipped to handle:
Water and Flood Recovery
Smoke and Fire Damage
Mold Remediation
Lead and Asbestos Abatement
Biohazard Mitigation
Infection Control and Disinfection
Trauma and Crime Scene Cleanup
Animal and Human Waste Cleanup
It’s not glamorous work, but Ideal treats it like a calling. They’re especially skilled at working with sensitive populations, including tenants in affordable housing and businesses that can’t afford to shut down. Kellie calls the team “magical,” and it’s easy to see why: they show up with compassion, competence, and calm in some of the worst moments a property owner can face.
They also go out of their way to reduce stress - not add to it. That means no surprise fees, no mystery charges, and a high degree of accuracy in every estimate. The team is cross-trained to ensure they get it right the first time.
It’s no wonder over 90% of their business comes from repeat clients. Whether you’re managing multi-family housing, commercial buildings, restaurants, labs, or healthcare facilities, Ideal Restoration has seen it, and handled it, before.
As Kellie joked, “We’re like a lawyer. You need a good one, but you hope to never have to call them.”
Still, it’s worth having their number handy. And if you set up a service agreement in advance, they can get started even faster. Serving everywhere from San Rafael to San Jose, and SF to Walnut Creek and Livermore, they’re ready when you need them.
Add them to your emergency contact list now:
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